I love my iPod Classic, and I like to think it loves me too. Unfortunately it didn’t love me enough to accept music anymore, which I think is a major part of its reason for existence. After an evening of fiddling around I had to come to the conclusion it was properly broken and that I had to get it repaired. And that’s when I got depressed.
Most of my experiences with product replacement have been very bad. Angry-letter-writing bad. Making-a-scene-in-the-shop bad. It could be that I lose my cool too quickly when dealing with bored, rude, or dim-witted shop assistants. But I like to think it isn’t my fault really, I just want some proper service. With that in mind I didn’t feel like going through a frustrating when-the-hell-am-I-going-to-get-my-stuff-back process again. This time I skipped dealing with the retailer and went straight to the source.
Contacting Apple was easy, I answered in a couple of standard questions on a web form, added some details, and pressed the send button. They got back to me pretty quickly, the next day I received the package for returning the limb iPod. If I would have been home I could have send it back immediately, now I had to call for someone to pick it up again the next day. In all it took exactly a week for a spanking new iPod to arrive after my initial report of the problem. I’m pleased and impressed. Maybe buying additional Apple Care might not be such a bad idea.
gr.jakko







